Refund policy

 

At Dilbaru, every saree is a reflection of India’s rich textile heritage — handcrafted in small batches by master artisans who pour generations of skill and soul into their weave.

Each piece tells its own story, making it exquisitely unique.

Because of this artisanal process, we are unable to offer returns.

Exchange Policy

Your trust is precious to us.

In the rare case of a genuine defect, Dilbaru is happy to assist you with an exchange within 48 hours of receiving your order.

To be eligible for an exchange:

  • The saree must be unused, unwashed, and in its original condition.
  • A mandatory unboxing video (taken while opening the package) is required to help us verify and serve you swiftly.
  • Once verified, our team will personally guide you through the exchange process with care and attention — just as thoughtfully as your saree was made.

 

Please Note

  • Subtle variations in weave, texture, or tone are the hallmark of handcrafted textiles and not considered defects.
  • These nuances are what make your Dilbaru saree truly one-of-a-kind.
  • Orders cannot be cancelled once shipped, as each piece is specially prepared for you.

 

International Orders

For our patrons across the world, we are delighted to share the elegance of Dilbaru’s craftsmanship.

While we currently do not offer returns or exchanges for international orders, our team is always available for support.

  • Should you receive a defective item, please contact us within 48 hours of delivery with Your Order ID.
  • Photos or a short unboxing video showing the concern
  • Upon verification, we will offer either a refund or store credit, as preferred. 
  • Please note that international customers may need to ship the product back to us at their own expense.

Every query will be handled personally and promptly — we understand the sentiment attached to every Dilbaru saree that crosses borders.


For any assistance or guidance, please reach out to us at:

📩 dilbaru22@gmail.com

📱 7627094320


Our small team at Dilbaru takes pride in crafting not just sarees, but relationships — woven with the same warmth, honesty, and grace that define our heritage.